FAQ
Are Ki’olal products safe for sensitive skin?
Yes! Our formulations are crafted with sensitive skin in mind. We avoid harsh chemicals, artificial fragrances, and common irritants. Each product is thoroughly tested to ensure it’s gentle and nourishing for all skin types, including sensitive skin. Always do a patch test before using any new product if you have known sensitivities.
Do you use any harmful chemicals or synthetic ingredients in your products?
We pride ourselves on using clean, natural ingredients and avoid harmful chemicals like parabens, sulfates, phthalates, and artificial fragrances. Our products are free from synthetic additives, ensuring they are as pure and beneficial as possible for your skin and overall well-being.
Are Ki’olal products cruelty-free and vegan?
Yes! We are committed to ethical sourcing and ensuring that all our products are cruelty-free and vegan. We do not test on animals, and we carefully select ingredients that align with our cruelty-free and vegan principles.
What are your shipping options?
- Free standard shipping on U.S. orders of $200 or more, delivered in 3 to 4 business days. All Ceremonia sets ship free.
- Standard shipping is $20 on orders under $200.
- Express shipping is $40 and arrives in 1 to 2 business days.
Shipping
Fast shipping
Free standard shipping on orders of $200 or more, and all Skin Ceremonia Sets ship free.
Delivery typically arrives within 3 to 4 business days within the U.S. Orders under $200 ship for $20.
Express shipping is $40 and arrives within 1 to 2 business days.
Returns and Exchanges
We want you to love your Kiolal products, but if you’re not completely satisfied, we accept returns within 30 days of purchase. To be eligible, the product must be unopened and in its original packaging. For returns of full orders, any free gifts must also be returned.
Customer Support
If you have any questions or need assistance, please do not hesitate to reach out to our customer support team. We are here to help you make the most of your Kiolal experience.
Email: customercare@kiolal.com