Yes! Our formulations are crafted with sensitive skin in mind. We avoid harsh chemicals, artificial fragrances, and common irritants. Each product is thoroughly tested to ensure it’s gentle and nourishing for all skin types, including sensitive skin. Always do a patch test before using any new product if you have known sensitivities.

We pride ourselves on using clean, natural ingredients and avoid harmful chemicals like parabens, sulfates, phthalates, and artificial fragrances. Our products are free from synthetic additives, ensuring they are as pure and beneficial as possible for your skin and overall well-being.

Yes! We are committed to ethical sourcing and ensuring that all our products are cruelty-free and vegan. We do not test on animals, and we carefully select ingredients that align with our cruelty-free and vegan principles.

Natural skincare focuses on plant-based ingredients that are rich in nutrients, antioxidants, and essential fatty acids, which can be more effective and gentler than synthetic chemicals. By choosing natural skincare, you’re nurturing your skin with pure, bioavailable ingredients, reducing exposure to potentially harmful additives, and supporting sustainability and ethical practices.

We carefully source premium natural and organic ingredients from around the world, often working with local communities to ensure ethical sourcing. Many of our ingredients are backed by ancient wisdom, like rare botanicals used for centuries for their healing properties. We also integrate cutting-edge botanical science to ensure these ingredients are both effective and safe for all skin types.

Natural ingredients are often packed with antioxidants, anti-inflammatory properties, and nourishing vitamins that help to rejuvenate the skin, reduce signs of aging, and promote overall skin health. All Ki’olal products include Ingredients like aloe vera, agave, and cactus, which provide hydration, calming effects, and protection against environmental damage.

Our products are designed for a wide range of skin types, from dry and sensitive to oily and combination. We carefully formulate our products with a balance of ingredients that provide nourishment, hydration, and protection. We recommend consulting our product descriptions for specific skin benefits and consulting our customer service team if you need personalized guidance.

Since our products are made with natural ingredients, the shelf life may vary. Generally, our products are designed to last for 12–24 months from the manufacturing date, but it’s always best to store them in a cool, dry place, away from sunlight, to maintain their effectiveness. We recommend using them within six months of opening for optimal freshness.

We recommend incorporating Ki’olal as a full ritual for an immersive sensory journey and discover the full benefits of Ki’olal. You can follow our step-by-step ritual guide, which is designed to complement each product's benefits. Begin with cleansing, then tone, follow with serums, and finish with our Mayan Miracle Mist.  Incorporating our products into a consistent daily routine allows you to experience the full benefits of the skin-to-soul connection our products are designed to create.

Yes! We are committed to sustainability in every aspect of our brand. Our packaging is designed to be eco-friendly, using glass and bamboo instead of plastic, and recyclable materials whenever possible. We also strive to minimize waste by sourcing ingredients ethically and ensuring that all production practices align with our environmental values. Our skincare products are Cosmos Organic certified by ECOCERT, and our accessories are fair trade, made with the purest ingredients nature provides, such as cactus leather, pure white copal incense, and artisan cotton paper.

While some products may show visible improvements quickly, natural skincare typically works gradually. Over time, the nourishing ingredients will improve your skin’s texture, hydration, and overall health, delivering long-term benefits. Consistency in using the products will yield the best results.

We take pride in sourcing high-quality, organic ingredients and ensuring that all products undergo rigorous quality control. Our skincare products are manufactured in California, in a facility that complies with strict standards, and we regularly test them to ensure their safety, potency, and purity.

United States and Mexico Shipping: We offer free UPS Ground shipping for U.S. and Mexican orders, with delivery typically within 1–5 business days. For expedited delivery, we offer UPS 2nd Day Air for $20.

We currently ship only to the United States and Mexico. For orders to Mexico, please ensure you select the “MXN” site for accurate pricing and shipping options. Import taxes and duties will be applied to all shipments to Mexico and are the responsibility of the customer.

Once your order has shipped, you will receive a tracking number for easy tracking of your shipment.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 30 days of purchase under the following conditions:

• The product must be unopened and in its original packaging.
• For returns of full orders, any free gifts must also be returned.

To initiate a return, visit the “My Account” section and download the return form, or use the return form included with your package.

Please note: Shipping fees are non-refundable unless the return is due to our error. Once the returned item(s) are received, a refund will be issued to your original payment method within 30 days.

If you receive a damaged or defective item, please contact us immediately at support@kiolal.com. We will arrange for a replacement or refund based on your preference.