Refund policy
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 30 days of purchase under the following conditions:
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The product must be unopened and in its original packaging.
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For returns of full orders, any free gifts must also be returned.
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To initiate a return, please contact us at customercare@kiolal.com to request return authorization.
Please note: Shipping fees are non-refundable unless the return is due to our error. Once the returned item(s) are received, a refund will be issued to your original payment method within 30 days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at customercare@kiolal.com. We will arrange for a replacement or refund based on your preference.
Customer Support
If you have any questions or need assistance, please do not hesitate to reach out to our customer support team. We are here to help you make the most of your Ki'olal experience.
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Email: customercare@kiolal.com
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Address: 1001 Brickell Bay Drive, Suite 2700 D4, Miami, Florida 33131
Thank you for shopping with Ki'olal. We look forward to being part of your skincare journey!
